Servicing and Repairs

Hospitality Servicing Equipment & Repairs

With over 42 years experience, Illawarra Catering Equipment (ICE Group Australia) is 100% family owned and operated business and is your one-stop-shop for finding the right technician to fix your equipment.

If it is found in a commercial kitchen we can fix it! We repair freezers, combi ovens, gas and electric cookers, dishwashers, ice machines, under counter fridges, pizza ovens, slushy machines, fryers and more.

We service and repair some of the best world renowned brands including Birko, Cambro, Polar, Winterhalter, Fagor, Hobart, Kisag, Goldstein, Rational, Roband, Skope, Waldorf, Robot Coupe and Moffat just to name a few. We have everything you need and more for your business or home for any kitchen, function centre to aged care nursing homes and schools or universities!

We understand the stress and frustration associated when your commercial kitchen equipment just stops working. Our technology, staff and technicians work seamlessly together to ensure you have a great experience and are informed from booking to job completion.

Preventative Maintenance Program

Many service calls are the result of inadequate maintenance. Regular maintenance of equipment lowers the incidence of service emergencies. While we cannot guarantee you will never need another service call, we can perform this service, which can increase the functionality of equipment and the life of the unit, it also increases the reliability of the machine.

In addition to cleaning and maintaining your equipment, our certified technicians will also make a note of the condition of the equipment and make any recommendations accordingly. Our assessment also includes noting any other problems, which may pose safety problems, such as uneven flooring, or inadequate equipment surrounding conditions, We will also quote any repairs not covered by the regular maintenance plan.

Service & Repair Division

Preventative Maintenance & Asset Management Programs are tailored to meet our customer’s requirements. The program concentrates on key aspects of maintaining equipment to Australian Standards.

Maintenance & Repair Programs

• Recommended equipment service periods used as a basis for maintenance cycles
• Assets bundled into “sensible” groups
• Facility notified in advance of maintenance period
• Pre-approved dollar limit for conducting repairs outside of maintenance contract scope

Our tailored aged repair and maintenance service ensures that we uphold the individual needs of our customer’s facilities.

For an obligation free assessment of your kitchen equipment or a initial consultation email us at service@icegroup.com.au